Questions about billing
When am I charged?
Not during your free trial. You add a card when you pick your plan, and your first charge is when the 14 days end, then every month or year on that date. Cancel before the trial ends and you pay nothing. The free trial is once per email.
Can I add a machine, or switch between monthly and yearly?
Yes, any time, from Manage plan in the app. Add the other machine, move up to All machines, or switch between monthly and yearly: changes take effect straight away and you're charged (or credited) the difference for the rest of the period. Your license key stays the same.
Who takes the payment?
Link, Stripe's checkout, sells Coin-Op City on our behalf: it adds sales tax or VAT where it applies and emails your receipts, and your card statement shows LINK.COM. We never see your card details.
What happens if I cancel?
Your machines keep running until the end of the period you've paid for, then switch off. Your viewers' coins, careers and settings stay on your PC, so if you come back, everything picks up where it left off.
Do you offer refunds?
No: payments aren't refunded, except where the law requires it. You can cancel anytime from Manage plan in the app, and you won't be charged again; your machines keep running until the end of the period you've paid for.